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12bat Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data 12bat collects, why we collect it, how we use it, and the rights you hold as a player on our platform.

Last Updated: January 2026

Introduction

Our Commitment to Your Privacy

12bat ("we", "us", "our") is committed to protecting the personal data of every player and visitor who interacts with our platform at https://12bat.vip. This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with your use of the 12bat website, mobile interface, gaming services, sports betting products, and any other features we offer.

By registering an account with 12bat or by using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact support to request account closure.

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This Privacy Policy was last updated in January 2026. 12bat reserves the right to update this policy at any time. We will notify registered players of material changes by displaying a notice upon login or by email. Continued use of the platform following any update constitutes acceptance of the revised policy.

Our Six Core Privacy Commitments

What Guides How We Handle Your Data

These six principles shape every decision 12bat makes about collecting and processing player data. They are not aspirational — they are operational standards applied to every data transaction on the platform.

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SSL Encryption on All Data in Transit
Every data exchange between your device and the 12bat platform is encrypted using industry-standard SSL (Secure Socket Layer) technology. This means your login credentials, payment details, and personal information travel over a secure channel that cannot be intercepted by third parties.
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No Sale of Personal Data to Third Parties
12bat does not sell, rent, trade, or otherwise transfer your personal data to unaffiliated third parties for marketing, advertising, or any commercial purpose. Your data belongs to you. We use it only to operate the platform and deliver the services you signed up for.
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Transparency About What We Collect
We do not collect data in the background without telling you. This policy clearly lists every category of personal data 12bat collects, the specific purpose for which it is collected, and the lawful basis on which we process it. There are no hidden data flows.
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Right to Access and Correct Your Data
You have the right to request a copy of all personal data 12bat holds about you, and to request correction of any inaccurate data at any time. Requests can be submitted by contacting the support team via the email address listed in this policy.
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Right to Erasure and Account Closure
You may request deletion of your personal data and closure of your 12bat account at any time, subject to our legal obligations to retain certain records (for example, financial transaction logs required for anti-money laundering compliance). We will process all valid deletion requests within a reasonable timeframe.
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Direct Contact for All Privacy Questions
All privacy-related requests — including data access, correction, deletion, and objection to processing — can be directed to the 12bat support team at [email protected]. We aim to respond to all privacy requests within 30 days of receipt.

Section 1

Information We Collect

12bat collects personal data from you directly when you register an account, make a deposit or withdrawal, use our gaming services, contact support, or interact with any other feature of the platform. We also collect certain data automatically through the normal technical operation of the platform. The categories of personal data we collect are set out below.

Registration Data
Full name, date of birth, phone number, and any other information you provide when creating your 12bat account. This data is required to open and verify your account.
Identity Verification (KYC) Data
Government-issued photo ID, proof of address, and proof of payment method ownership collected when 12bat requests identity verification. KYC data is stored securely and used solely for compliance and fraud prevention purposes.
Financial Transaction Data
Details of all deposits, withdrawals, bonus claims, and betting transactions conducted on your account, including amounts, timestamps, and the payment method used. This data is retained for financial compliance and dispute resolution purposes.
Device and Technical Data
IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the platform. This data is collected automatically via server logs and is used for security monitoring, fraud detection, and platform optimisation.
Communications Data
Records of all communications between you and the 12bat support team, including live chat transcripts, emails, and any supporting documents you provide. This data is retained for quality assurance and dispute resolution purposes.

Section 2

How We Use Your Information

12bat processes personal data only for specific, documented purposes. We do not use your data for any purpose beyond those set out below without first obtaining your explicit consent or having a clear legal basis to do so.

2.1
Account Management and Platform Delivery
We use your registration data and device data to create and maintain your player account, authenticate your identity when you log in, and deliver the 12bat gaming and betting services you have enrolled for. Without this processing, we cannot operate your account or provide you with access to the platform.
2.2
Financial Processing and Compliance
We use your financial transaction data and KYC documentation to process deposits and withdrawals, conduct required anti-money laundering checks, verify payment method ownership, and comply with applicable financial regulations. This processing is mandatory — we cannot operate without it.
2.3
Fraud Prevention and Security Monitoring
We use device and technical data, financial transaction data, and gameplay records to detect and investigate suspicious activity, identify potential fraud, prevent account takeovers, and monitor for violations of our Terms and Conditions. This processing protects both 12bat and the broader player community.
2.4
Responsible Gaming Monitoring
We use your gameplay data, session frequency, deposit patterns, and account activity history to monitor for signs of problem gambling behaviour. Where we identify indicators of concern, we may contact you with responsible gaming information or apply account-level safeguards in accordance with our Responsible Gaming policy.
2.5
Customer Support and Dispute Resolution
We use communications data, account data, and transaction history to investigate and resolve support queries, complaints, and disputes raised by players. Records of support interactions are retained to ensure consistency and quality of service across all player contact points.

Section 3

Legal Basis for Processing Your Data

Every instance of personal data processing at 12bat is grounded in one of the following lawful bases. We process data only when at least one of these bases applies.

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    Contractual Necessity — Processing necessary to perform the contract between you and 12bat — i.e. operating your account, processing deposits and withdrawals, and delivering gaming services.
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    Legal Obligation — Processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and financial record-keeping mandates.
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    Legitimate Interests — Processing necessary for 12bat's legitimate business interests, including fraud detection, security monitoring, responsible gaming oversight, and platform improvement — provided those interests are not overridden by your data protection rights.
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    Consent — Processing based on your freely given, specific, and informed consent — for example, where you opt in to receive promotional communications from 12bat. You may withdraw consent at any time by contacting support.

Section 4

Sharing of Your Personal Information

12bat does not share your personal data with third parties except in the limited circumstances described in this section. In every case, sharing is subject to appropriate data protection safeguards and is limited to the minimum data necessary for the relevant purpose.

4.1
Payment Service Providers
We share financial transaction data with payment processors — including bKash, Nagad, Rocket, and Upay — to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are required to handle your data in accordance with applicable data protection standards.
4.2
Game Technology Providers
We share limited session and account-level data with the third-party game studios and technology providers whose games are available on the 12bat platform (for example, Pragmatic Play, Evolution Gaming). This data is shared only to the extent required for the game to function correctly and for fair-play auditing.
4.3
Legal and Regulatory Authorities
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where we have reasonable grounds to believe disclosure is necessary to prevent fraud, financial crime, or harm to persons. Such disclosures are made in good faith and limited to the information specifically requested or required.
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12bat will never sell your personal data to advertisers, data brokers, affiliate marketers, or any other commercial third party. Sharing is strictly limited to the service-delivery and legal-compliance scenarios described above. If you receive unsolicited marketing claiming to be from 12bat, please report it immediately to [email protected].

Section 5

Payment Data and Financial Information

12bat processes all financial transactions in Bangladeshi Taka (BDT) via trusted local payment networks including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the relevant transaction details — including the amount, timestamp, and payment reference — are recorded in your account ledger and retained in accordance with our data retention schedule.

12bat does not store full payment credentials (such as full mobile wallet PINs or card numbers) on its own servers. Payment authentication is handled directly by the respective payment provider using their own secure infrastructure. 12bat receives only a transaction confirmation token and the basic details needed to credit or debit your 12bat wallet.

Your Financial Data is Yours
Financial transaction records are retained for a minimum of 5 years following the closure or last activity of an account, in accordance with anti-money laundering record-keeping obligations. This retention period is a legal requirement and cannot be waived even if you request full data deletion. All other financial data is deleted upon account closure in accordance with this policy.

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Cookies and Tracking Technologies

12bat uses cookies and similar tracking technologies to enable the technical operation of the platform, improve your experience, and support our security and fraud-detection systems. The categories of cookies used are described below.

Essential Cookies
Required for core platform functionality — including maintaining your login session, securing your account, and enabling deposit and withdrawal flows. These cookies cannot be disabled without breaking the platform's basic operation.
Analytics Cookies
Used to understand how players navigate and use the platform, which pages are visited most frequently, and where technical issues occur. Analytics data is aggregated and anonymised where possible. This helps us improve platform performance and user experience for all players.
Security and Fraud Detection Cookies
Used to identify unusual login behaviour, detect bot activity, and flag suspicious patterns that may indicate account compromise or fraudulent use of the platform. These cookies are integral to maintaining the integrity and fairness of the 12bat platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the platform. 12bat does not use third-party advertising cookies or share cookie data with advertisers.

Section 7

Data Retention

12bat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows: registration and account data is retained for the duration of your account's existence plus 2 years following closure; KYC documentation is retained for 5 years following account closure; financial transaction records are retained for a minimum of 5 years following the last transaction or account closure, whichever is later; device and technical data (server logs) is retained for 12 months; communications data (support transcripts) is retained for 3 years.

When the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual. Where anonymisation is not technically feasible, data is pseudonymised and access restricted to the minimum number of authorised personnel required for compliance purposes only.

Section 8

Data Security Measures

12bat takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, loss, theft, or disclosure. The key measures in place are described below.

8.1
Encryption in Transit and at Rest
All data transmitted between your device and the 12bat platform is protected by SSL/TLS encryption. Sensitive data stored on our servers — including personal identifiers and financial records — is encrypted at rest using industry-standard encryption algorithms.
8.2
Access Controls
Access to personal data held by 12bat is restricted to authorised personnel who have a legitimate need to access it in order to perform their job function. All access is logged, and access rights are reviewed regularly. No employee or contractor is granted blanket access to the full player database.
8.3
Incident Response
In the event of a confirmed data breach that is likely to result in a risk to the rights and freedoms of affected players, 12bat will notify affected individuals without undue delay and take all reasonable steps to contain and remediate the breach. We maintain an internal incident response plan that is reviewed and tested regularly.

Section 9

Your Privacy Rights

As a player on the 12bat platform, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting the support team at [email protected]. 12bat aims to respond to all rights requests within 30 days of receipt.

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    Right of Access — You have the right to request a copy of all personal data 12bat holds about you, along with information about how it is being processed and the purposes for which it is held.
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    Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data that 12bat holds about you. We will correct verified inaccuracies promptly.
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    Right to Erasure — You have the right to request deletion of your personal data. This right applies where the data is no longer needed for the purpose for which it was collected, where you withdraw consent, or where the processing is unlawful. Note that certain data must be retained to comply with legal obligations even following a deletion request.
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    Right to Restriction — You have the right to request that 12bat restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.
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    Right to Object — You have the right to object to processing of your personal data where 12bat relies on legitimate interests as the lawful basis. If you object, 12bat will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
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    Right to Withdraw Consent — Where 12bat processes your data based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal. To withdraw consent, contact the support team at [email protected].

To exercise any of the rights listed above, please contact the 12bat support team at [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a full response within 30 days.

Section 10

Children and Minors

The 12bat platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use the 12bat platform or provide any personal data to us. If 12bat discovers or is notified that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account.

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If you believe a person under the age of 21 has created a 12bat account or provided personal data to 12bat, please notify us immediately at [email protected]. 12bat takes its age restriction obligations seriously and will act promptly on any such notification.

Section 11

Links to Third-Party Content

The 12bat platform may reference or link to third-party game providers, payment services, or other content in the normal course of platform operation. 12bat is not responsible for the privacy practices of any third-party provider. When you interact with a third-party service (for example, completing a bKash payment on their interface), you do so subject to that provider's own privacy policy. We recommend that you review the privacy policies of any third-party services you use in connection with your 12bat account.

Section 12

Changes to This Privacy Policy

12bat reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they meaningfully affect how your data is collected, used, or shared — we will notify registered players by displaying a notice at login or by email to the registered contact. The date of the most recent update is displayed at the top of this page.

Your continued use of the 12bat platform following publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to any changes, you may contact support to request account closure and deletion of your personal data in accordance with Section 7 of this policy.

Section 13

Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 12bat handles your personal data, please contact the support team. All privacy-related correspondence should be addressed to the email below. We aim to acknowledge all privacy enquiries within 5 business days and provide a substantive response within 30 days.

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Privacy Support Email (plain text — not a link)
[email protected]
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